Return and cancellation policy: If you wish to return an item you must call for instructions. Items returned without authorization will be refused. Keep the original packing and invoice. Items must be returned within 30 days of receipt, (3 days for carpets) and be fully insured. Shipping charges are not refundable. Items sent to the wrong address, either through customer error or through the customer not calling for instructions will incur additional shipping which will be passed long to the customer in the form of a reduction of the refund amount. Full credit will not be issued if item is missing parts, shows wear, is not in resalable condition, or has been damaged. Items that were damaged by your shipper are not eligible for refund. You will need to collect compensation from the shipper yourself through the insurance coverage you purchased from them. In that event, we will hold the item for 6 months in the event your shipper wants to inspect it. Some items are not returnable including all custom items and discontinued items. A few categories of items have a restocking fee. Those are noted below. Some items that are built to order (such as some light fixtures) may have a cancellation fee associated with them if a cancellation is made and the item has already been partially constructed. If you have any questions about return policies or cancellation fees affecting an item please ask for a clarification at or before the time of order. Thanks!
below is a partial list of restocking fees. If you do not see an item on this list it still may have a restocking fee associated with it and you will need to inquire.
bell sconce and mica fan sconce: 15%
house numbers: 25%
bear territory lights: 30%
bold cowboy lights: 30%
brushwood lights: 30%
canopy of branches and branch view lights: 30%
crater lake and mt rainier lights: 30%
deer, elk, and moose territory lights: 30%
drop mount ceiling fixtures: 30%
fireplace tools: 15%
grand teton and wild forest lights: 30%
hickory sticks lights: 30%
lake louise lights: 30%
log canyon lights: 30%
cannon hill lights: 30%
old faithful lights: 30%
old mission and comstock lights: 30%
picture frames: not returnable
pine meadows lights: 30%
red wing lights: 30%
rocky top lights: 30%
timber ridge lights: 30%
vanity and swing arm lights: 30%
wild west and yosemite lights: 30%
west coast lights: 20%
nature silhouette lights: 20%
tesla collection lights: 15%
beacon hill lights: 20%
candelabra collection lights: 20%
century lights: 20%
copper creek lights: 20%
quick ship wood registers: 20%
northwest collection switchplates: 25%
arcata tiles: 25%
garden lights: 25%
cast iron registers: 15%
cast bronze registers: 25%
primary and exposition registers: 25%
plain cast bronze switchplates: 25%
pine motif cast bronze hardware: 15%
leaf motif bronze hardware pulls: 15%
ceiling fans: 20%
plain cast bronze hardware: 25%
animal knobs collection hardware: 25%
acorn, spear, and hammered hardware: 20%
cowboy collection hardware: 25%
horse motif collection hardware: 25%
native american motif hardware: 25%
animal paw prints hardware: 25%
tree, leaf, and twig collection hardware: 25